pgph Privacy Policy

This Privacy Policy ("Policy") describes how pgph ("pgph," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of users ("User," "you," or "your") who access or use the pgph online gaming platform, including the website at https://pgph.net and all related services (collectively, the "Platform"). This Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations.

By registering an account on the pgph Platform or by continuing to use our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal information as described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform immediately.

1. Information We Collect

pgph collects personal information that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of information we collect include the following:

1.1 Information You Provide Directly

• Registration Data: Full legal name, date of birth, gender, nationality, residential address, email address, and mobile phone number provided when you create a pgph account.
• Identity Verification Documents: Government-issued identification (such as a Philippine passport, SSS ID, UMID, driver's license, or PhilSys National ID), proof of address, and any other documents required to verify your identity and age in compliance with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.
• Financial Information: Payment method details including GCash account numbers, PayMaya account numbers, and bank account details for BPI, BDO, Metrobank, or other Philippine banks used for deposits and withdrawals. We do not store full card numbers or CVV codes.
• Communications: Records of your correspondence with our customer support team, including live chat transcripts, email exchanges, and feedback submissions.
• Responsible Gaming Preferences: Self-imposed limits, cooling-off requests, and self-exclusion elections you make through the Platform.

1.2 Information Collected Automatically

• Device and Technical Data: IP address, browser type and version, operating system, device identifiers, screen resolution, and time zone settings.
• Usage Data: Pages visited, games played, session duration, click patterns, search queries within the Platform, and features accessed.
• Transaction Data: Records of all deposits, withdrawals, wagers, game results, bonus activations, and account balance changes.
• Cookies and Tracking Technologies: Session cookies, persistent cookies, and similar technologies used to maintain your login session, remember your preferences, and analyze Platform usage. See Section 9 for more details on our cookie practices.

2. How We Use Your Information

pgph processes your personal information for the following purposes, each of which has a lawful basis under the Data Privacy Act of 2012:

Purpose	Lawful Basis
Creating and managing your pgph account	Performance of contract
Verifying your identity and age (KYC compliance)	Legal obligation
Processing deposits and withdrawals	Performance of contract
Detecting and preventing fraud, money laundering, and cheating	Legal obligation / Legitimate interest
Providing customer support and resolving disputes	Performance of contract
Sending transactional notifications (deposits, withdrawals, security alerts)	Performance of contract
Sending promotional communications (with your consent)	Consent
Improving Platform features and user experience	Legitimate interest
Complying with PAGCOR regulatory requirements and reporting obligations	Legal obligation
Enforcing our Terms and Conditions	Legitimate interest

3. Sharing and Disclosure of Your Information

pgph does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information only in the following limited circumstances:

3.1 Service Providers

We engage trusted third-party service providers to assist in operating the Platform, including payment processors (GCash, PayMaya, and banking partners), identity verification services, game software providers, cloud hosting providers, and customer support platforms. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection laws.

3.2 Regulatory and Legal Authorities

pgph may disclose your personal information to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, or other government bodies when required to do so by law, court order, or regulatory directive. We will notify you of such disclosures where legally permitted to do so.

3.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of pgph's business, your personal information may be transferred to the acquiring entity. We will notify you via email or a prominent notice on the Platform before your information is transferred and becomes subject to a different privacy policy.

3.4 Protection of Rights

We may disclose your information when we believe in good faith that disclosure is necessary to protect the rights, property, or safety of pgph, our users, or the public, including for the purposes of fraud prevention and credit risk reduction.

4. Data Retention

pgph retains your personal information for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account registration data and KYC documents are retained for a minimum of five (5) years following account closure, in compliance with AMLC and PAGCOR record-keeping requirements.
• Transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications are retained for three (3) years from the date of the interaction.
• Marketing consent records are retained for the duration of your account and for two (2) years following account closure.

When your personal information is no longer required for the purposes for which it was collected and no legal obligation requires its retention, pgph will securely delete or anonymize it.

5. Data Security

pgph implements industry-standard technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the pgph Platform.
• AES-256 encryption for sensitive data stored in our databases, including financial information and identity documents.
• Two-factor authentication (2FA) available for all pgph accounts to prevent unauthorized access.
• Regular security audits, penetration testing, and vulnerability assessments conducted by independent cybersecurity firms.
• Strict access controls ensuring that only authorized pgph personnel with a legitimate need can access your personal information.
• Employee training on data privacy and security best practices.

While we take every reasonable precaution to protect your data, no method of transmission over the internet or electronic storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, pgph will notify you and the National Privacy Commission within 72 hours of becoming aware of the breach, as required by the Data Privacy Act of 2012.

6. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal information held by pgph:

• Right to be Informed: You have the right to be informed about how your personal information is being collected and processed, which this Policy fulfills.
• Right to Access: You may request a copy of the personal information pgph holds about you at any time.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal information we hold about you.
• Right to Erasure or Blocking: You may request deletion or blocking of your personal information where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You may object to the processing of your personal information for direct marketing purposes at any time.
• Right to Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at the email address provided in Section 11 of this Policy. We will respond to your request within thirty (30) days of receipt.

7. International Data Transfers

pgph primarily processes your personal information within the Philippines. In certain circumstances, your data may be transferred to and processed in countries outside the Philippines, for example when we use cloud hosting services or game software providers with servers located abroad. In such cases, pgph ensures that appropriate safeguards are in place to protect your personal information, including contractual clauses that require the recipient to provide a level of data protection equivalent to that required under Philippine law.

8. Children's Privacy

The pgph Platform is strictly intended for individuals who are at least 21 years of age. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete such information and close the associated account. If you believe that a minor has registered on the pgph Platform, please contact us immediately at the email address provided in Section 11.

9. Cookies and Tracking Technologies

pgph uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain your login session, remember your preferences, and analyze how the Platform is used. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and game display options.
• Analytics Cookies: Help us understand how users interact with the Platform so we can improve it. Data collected is aggregated and anonymized.
• Marketing Cookies: Used to deliver relevant promotional content to you based on your interests. These are only activated with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For more information on how to manage cookies, refer to your browser's help documentation.

10. Changes to This Privacy Policy

pgph reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you by posting the updated Policy on the Platform and updating the "Last Updated" date at the top of this page. For significant changes, we may also send you a notification via email or an in-Platform alert. Your continued use of the Platform following the posting of changes constitutes your acceptance of the revised Policy.

We encourage you to review this Policy periodically to stay informed about how pgph is protecting your personal information.

11. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the way pgph handles your personal information, please contact our Data Protection Officer (DPO):

• Data Protection Officer: pgph Data Privacy Office
• Email: [email protected]
• Mailing Address: pgph Online Gaming, Makati City, Metro Manila, Philippines

We are committed to resolving any privacy-related concerns promptly and transparently. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines at [email protected] or through the NPC's official website.